Return Policy

Revised January 2026

1. Stock materials:

• Returned within 30 days from date of purchase or delivery – No Charge, Full Credit
• Returned 31 to 60 days from date of purchase or delivery will be charged a 25% handling fee
• Must be accompanied with Original Receipt
• Must be unopened in re-saleable condition in original packaging, and must be clean, dry, and as new.
• Must be brought into a LaValleys location by the customer
• If the return request is for materials to be picked up at a job-site, there will be no charge for the pick-up providing that there is a delivery of new materials made to the same home or jobsite at the same time of the pick-up, and providing that materials are assembled and ready for pick-up.
• Note: If purchase was made by check, there is a 10-day waiting period before issuance of credit will be made and a company check will be mailed to original customer.
  
  Special Order or Job Specific, Custom materials:

Millwork (Includes all Windows, Doors, Garage Doors); Cabinetry, Floor Covering; All Non-Stock Items: Engineered Wood Products; Roofing, Siding, Hardware & Parts, Powertools, etc:

Other than a mistake by LaValley’s, No Special Order or Manufactured Materials can be returned for credit. LaValley’s will only accept Special Order returns with manager’s sole approval.